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Privacy Policy

At Mediamerge, we are committed to safeguarding the privacy of our users during and after visiting our website. This privacy statement provides information on how we treat data that we collect through the site.

 

How do we collect personal information about you?

The information collected and stored about you is done through the following methods:

  • Contact form
  • Shopping cart
  • Offline order forms
  • Call orders
  • Setting-up an account for future orders

 

What information is being collected and why?

During the purchase of an item, we collect data provided by yourself as a contractual necessity and in order to provide the service and/or fulfil an order.

  • First Name
  • Last Name
  • E-mail address
  • Organisation name
  • Organisation address
  • Phone number

If we intend to use your information to get in touch for reasons other than transaction required communication such as a reply to your question, or confirmation of an order, we will make this clear and ask for your consent to do so. On occasion we might collect data that are not a contractual necessity. We use it for marketing purposes and our forms are set-up so that you are under no obligation to provide us this information. Examples include:

  • Job Title
  • How did you find out about us?

 

Third-party services

We also collect data through the use third-party services such as Google Analytics, Vimeo, Youtube. This allows us to view internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, page and video popularity etc. The information provided is processed in a way which does not identify anyone.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

Online/phone Card Payment

We do not store credit card details, and all transactions are made through our payment processor who specialise in the secure processing of credit/debit card payments.

To keep your personal details safe, our website has an SSL certificate ensuring the data you enter is encrypted.

We do not record our calls, so we do not store a digital record of your card payments or details.

 

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

 

How long do we keep your data for?

As a business we do not hold large quantities of personal data other than that which is for contractual necessity as the majority of marketing communications are business to business. We review our retention periods for personal information on a regular basis.

Data to do with ordering and invoicing are kept for seven years in order to support our accounts obligations to HMRC.

If you are subscribed to a service, we will hold the data as long as relevant.

 

Who has access to your information?

We do not sell or rent our customer data to third parties.

We carefully check that third-party services we use are GDPR compliant and accountable. When we use third party service providers, we disclose only the personal information that is necessary to deliver the product or service.  

 

What about external links?

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

© 2011 Mediamerge Limited, a company registered in England. Company registration number: 06014471 VAT Registration Number: 972 7179 80. Registered Address: 20 Ditton Fields, Cambridge, CB5 8QL. Website: www.mediamerge.co.uk