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Level 1 Customer Service

Level 1 Customer Service - Retail businesses

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Topic: Customer service to retail businesses

In this lesson students identify good and bad customer service, understand the importance of customers to retail businesses.

This one year course is designed to facilitate learners with special educational needs in order to get used to a college environment.

Pack contents

  • DVD containing lesson, teacher introduction and feedback.
  • CD-Rom with lesson plan, Ofsted feedback report, CPD activities and more...

View the lesson plan here

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